Jennifer is in an office with ten people, all using Excel 2007. Several of them have intermittent problems with losing formatting. The formatting includes fonts, colors, shading, borders, number formats, and so on. They save and close the workbook; the next time they open it, the formatting is gone. They can't find a pattern, and were wondering if this is a known problem.
There is no acknowledgement from Microsoft that it is a known problem (at least, as far as we can find), but it apparently is a problem shared by many people. As far as we can tell, the problem could be due to two different potential causes.
First, you should make sure that your workbook is being saved in native Excel 2007/2010 format. If you are saving it in the older Excel 97-2003 format, then it is possible that the losses you are seeing are due to the formatting not being supported in the older format. This is particularly true with colors and conditional formatting.
The other possible cause is that the workbook file is corrupted in some manner. The solution is to transfer your data from the current workbook to a new workbook and then see if the problem occurs in the new one.
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Comments for this tip:
Jagdeep Singh Sidhu 16 Oct 2016, 14:01
I had the same problem with .txt and .csv formats but then I tried .xls and it works for me!
GC 15 Oct 2016, 16:54
Neither of these are the problem for me. I save in Excel Workbook (2007), I've tried copying to a new spreadsheet, but still when I open some (not all) filters, the formatting disappears. Even tried re-formatting with filters deleted & then re-introducing filters. Made no difference.
SN N GIRI 22 Jul 2016, 02:31
EXCEL CAN NOT OPEN THE FILE BECAUSE THE FORMAT OR FILE EXTENSION IS NOT VALID. VERY THAT THE FILE HAS NOT BEEN CORRUPTED AND THAT THE FILE EXTENSION MATCHES THE FORMAT OF FILE
Caleb Hutto 16 Mar 2016, 12:04
I have an excel spreadsheet that I use for a sales cover sheet for my sales team. In the spreadsheet, their are clickable check boxes for the various services we provide. The formatting remains when I save the document, close and reopen. My problem is, when my salesmen email the document as an attachment, the check boxes disappear completely (not just go unchecked, but are gone altogether) when the attachment is downloaded and opened. How can I stop this?
harv 29 Feb 2016, 09:46
I have a date-formatted cell that calculated the entry as a general number, then displays that calculated figure as the datevalue's date; ex. I put in 3/1 expecting to get 3/1/2016. I actually get =3/1 in the edit-display area and a cell display of Jan-00 (or the value that works out to be =datevalue(3). Any ideas why? I can actually go to a new worksheet and copy the date into this cell and it takes the correct format and value. This problem exits for the entire worksheet.
JD Murphy 13 Feb 2016, 07:21
Jaedi Murph 19 Jun 2015, 09:58
After "FIND and REPLACE" formatting disappears. HELP!
Is there anybody out there? One knock for yes ...
John Fenton 12 Feb 2016, 09:23
I, too, had this problem. I copied the same calculations and formats into 4 different files (different weekly plans created from the same template). In just one of these date formats in some cells reverted to numbers each time the file was closed. I concluded the file must be corrupt.
zaktec 08 Feb 2016, 11:01
i just changed the format from xls to xlsx and it worked. thanks
Albert C Ooi 27 Jan 2016, 19:47
Thanks very much for solving my long time heartache!!
Terry 19 Oct 2015, 15:27
I exported my Windows Live Mail contact list to excel 2010 in csv format. I edited the file and saved my work. The excel file looked good. When I closed the file and reopened it the entries in all the columns was merged into column A. What happened to my column format? How can I get the right format back.
Karen Russell 01 Oct 2015, 12:55
I went in to update a spreadsheet and saved it every time I put in a new listing. Next day, I went back to the spreadsheet and my updates weren't there. What's going on? This is the 3rd time this has happened. This spreadsheet was on our schools website. I don't know if this matters. I'm getting tired of inputting the same information. Thanks for your help.
Lisa 16 Sep 2015, 10:37
I created a document (bulletin for church) that had a bunch of text boxes and pictures...I created it so that when it printed I could fold in 1/2...created in 2013 version....when I emailed the document to myself to modify at home, it was completely different - and I had to redo the entire document...it skewed everything width and height wise where it did not fit on the page at all....at home I believe I have the Home office/student version of Excel 2013
Jaedi Murph 19 Jun 2015, 09:58
After "FIND and REPLACE" formatting disappears. HELP!
Mark 18 Jun 2015, 14:29
After much trial and error trying to solve lost formatting (custom page sizes) for users, I did find a connection where the formatting was being lost when the PC opening the file did not have the same default printer set as user who created the original .xlsx file.
Also, formatting appears to get lost at times when a file is backed up to a flash drive even when it's restored to same PC that created the file and made the backup.
Many years of experience with similar quirky things makes me conclude these are due to the 'goddess of the computer'...lol
Tom 18 Jun 2015, 06:58
Standard Microsoft/Windows then.
sandra rodriguez 28 May 2015, 16:41
I do not have Excel 2007/2010, what other type can i save it as? right now i have it save as Excel Workbook and everytime i open it back, all the formatting is different
Bridget 10 May 2015, 18:28
I created a chart in Excel 2007. Looks perfect until I email it to someone, then it looks totally different, all the colors and shapes are missing. What am I doing wrong? How do I correct this? Thanks for your help.
Deepak 09 Feb 2015, 10:15
Issues in MS-Excel-
Upon doing a Spell Check, all formatting is lost. :(
Have not been able to find a solution to it. If anybody has it, please mail me.
Dibu 13 Dec 2014, 08:36
In a fully linked worksheet, data from some cells in the source worksheet is not appearing in the linked worksheet. This happens only when the source file is closed. Further values from adjacent cells (around 4 rows x 6 columns) in source file is missing.
When the source file is open, data is visible.
Please help me
Kay 21 Nov 2014, 13:27
Why when I email an attached invoice, which I made from an excel Template, does it split in two landscape ways when opening it from the download?
R. Webb 21 Nov 2014, 09:32
all my dates in a large workbook have changed to the number only format and will not change back using the change format.
Also all the equations lost functionality and the formula shows in the cell and not the result.
Also the workbook was shared and I removed the sharing after the problem arose.
I use this workbook daily -- help.
Oyvind Buhaug 24 Sep 2014, 07:53
I have a similar issue with excel 2010. In some cases when I re-open a sheet, parts of the formatting is changed (different color etc.) in other cases the formatting disappears. When this the case excels standard colors can be stored and retained, i.e. the problem I have appears to be linked with non-standard colors
Glenn Case 08 Jul 2014, 09:14
Interesting note. Is the macro you mention something you could share here?
Ron 07 Jul 2014, 01:41
I came across something related to this a while back when copying the contents of one excel file to another. All of the styles in the source file were being copied into the destination file, even if they were not in use. I was copying quite a few files into one when I got an error telling me I could not paste.
After much googling I found that the problem was the number of styles exceeded the capacity and it would not paste any data at all.
I found and modified a macro to remove all of the styles and the problem went away, but then so did some of the formatting. So I made another version of the macro to remove the unused styles. This takes a bit longer because there is no record in excel of which styles have been used except in each cell. So the macro had to cycle through every cell to build a list of used styles.
Our organisation has to provide excel files to users of older versions and when they save out to the older version some of the styles get dropped. The older version has a smaller capacity for styles than the new. (excel 2003 ~ 4000 styles. Excel 2007 and above ~64000 styles. This may not be the cause of your post but it is related.
Laura 12 Jun 2014, 10:23
When I sort a collumn to only show certain data I save right after but then i start working on something else in the file and my sorts do not stay the way I need them to. How do i keep my sorts the way I need them?
Pattie 19 May 2014, 10:51
On Friday, May 16th, I saved my spreadsheet then closed it. On Monday when I opened it, some of my formatting was gone. I highlight the rows for different things and use different colors. When I opened it this morning, half of my spreadsheet was missing the colors. On the entire worksheet, 1/2 the columns had no formatting and the other half did, A - H the formatting was gone while I - the end had the formatting.
Heidi 09 Oct 2013, 10:38
If your spreadsheet is "Shared" and just one user seems to go in and lose formatting, you could try getting someone else to remove the troublesome user's custom view. This will often cure the problem whereby just one user is corrupting the format.
Barry Fitzpatrick 25 Jul 2013, 07:38
This might be unrelated but Excel has a limit to how many different cell formats it can handle. Because different Users will be handling different spreadsheets the chances are that each machine will have a different number of cell formats (I am not sure if this a cumulative effect or only applicable to currently open workbooks). Opening a file with additional cell formats could on certain machines take the total number over Excels limit which result in the formatting being stripped out.
The following Microsft KB article gives more details: http://support.microsoft.com/kb/213904
plus some tips/tools on how to remove some cell formats.
GM 24 Jul 2013, 06:28
I have the problem in Excel 2010 with "general" format being applied to "date" ,"currency", "hyperlinks", colors go missing in fact when I re-open one work book we are taking bets to see where the latest revert backs are to be found. Any one tried open office...............
Rob 19 Jun 2013, 06:41
I had a problem in Excel2010 with "general" format changing to "date" or "currency" format.
I tried copy-paste into a new worksheet, but after re-applying my desired cell-formatting the problem continued. I think the origin of the problem lies in the fact that by applying your own customized cell-formatting Excel (somtimes?) creates "new" styles based on the original "General" Style-format. These new styles appear in the top of the Style-selection Box and the name(s) look like the default Style.
By removing these "new" style formats (right mouse click) in the corrupted file, all connected cells fall back to the default Style. After deleting the "bastard" styles, I re-applied all my desired cell-styles and formatting and the style selection Box remained clean of unwanted styles.
So far, so good. I saved and re-opend the file on two different computers (Vista an WinXp) in Excel2010 and the formatting DID NOT CHANGE !!
I hope this information can help some of you in beating this annoying bug in Excel.
lester 14 Apr 2013, 18:15
Found the answer.
Re-set your Accessibilty Options
1. Click Start, click Control Panel, and then click Accessibility Options.
2. Click the Display tab, and then click to clear the Use High Contrast check box or adjust them. (You may need to play around with this setting to your liking).
3. Click OK to close the Accessibility Options dialog box.
I am not sure what I did in changng my desktop appearance settings that corrected the issue, but my colors are back!
lester 14 Apr 2013, 17:42
My problem is ocurring on Excel 2007. All of a sudden, the font/cell colors revert to the default black and white. The font style and size are intact.
1) If I copy a page from the black and white workbook to Word 2007 (using the default paste option) in the same computer, the copied colors display in the Word doc.
2) If I copy the above back to the excel workbook, the colors are gone.
3) When I copy the file to a different computer that uses Office 2007, the same excel workbook displays the colors.
4) I also noticed that the 'colorless' excel shows 'selected' rows, columns, cells and all format buttons (i.e. align-left/right/center, font attributes-Bold/Italic, etc.) medium blue. I think it used to be grey.
PJ 11 Apr 2013, 10:29
We are having same issue. It is only occurring for one user though. It just started about a month ago. We are using 2010. I enter all the formatting, she uses the file and formatting goes away. I then put back in or she does but the next time she opens, gone. I have saved the excel files in 2010 format.