Please Note: This article is written for users of the following Microsoft Excel versions: 2007, 2010, 2013, and 2016. If you are using an earlier version (Excel 2003 or earlier), this tip may not work for you. For a version of this tip written specifically for earlier versions of Excel, click here: Can't Use Hyperlinks.

Can't Use Hyperlinks

by Allen Wyatt
(last updated June 8, 2018)

5

Holly entered a hyperlink into her Excel worksheet tutorial for a computer class. It appears active, but when she clicks on it, a box appears that states the following: "This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator." Problem is, this is Holly's home computer; there is no administrator except her.

There could be a number of different reasons why this is happening. First of all, you should understand that there is an administrator for your home computer—it is you. In fact, most newer computers include two account logins automatically: one for you as administrator and one for you as user.

So the first solution is to log out of your system and then log back in using the administrator account. Then display the Run dialog box and enter GPEDIT.MSC into the dialog box, as the command to run. This displays the Group Policy Editor, where you can examine the policies on your system and figure out which one may be causing your problem.

It is also possible that the problem is related to a conflict between browsers on your system. If you have multiple browsers installed, you may need to force Windows to recognize one of them as the "default" browser. Here's an easy way to do this:

  1. Select Control Panel from the Start menu.
  2. Click Programs.
  3. Click Set Your Default Programs.
  4. In the Programs list, select the browser you want to be your default.
  5. Click Set this Program as Default.
  6. Click OK.

Restart your computer and check to see if the links now work. If they still don't work, you might check out some articles in the Microsoft Knowledge Base. These articles may be particularly helpful:

https://support.microsoft.com/?kbid=310049
https://support.microsoft.com/?kbid=216583

ExcelTips is your source for cost-effective Microsoft Excel training. This tip (8445) applies to Microsoft Excel 2007, 2010, 2013, and 2016. You can find a version of this tip for the older menu interface of Excel here: Can't Use Hyperlinks.

Author Bio

Allen Wyatt

With more than 50 non-fiction books and numerous magazine articles to his credit, Allen Wyatt is an internationally recognized author. He is president of Sharon Parq Associates, a computer and publishing services company. ...

MORE FROM ALLEN

Turning Track Changes Off for Selected Areas

Track Changes is a great tool to use so that you can, well, "track" what changes are made during the development of a ...

Discover More

Determining the Length of a Text File

When processing plain text files in a macro, it is often helpful to know how much data the file contains. The normal way ...

Discover More

Inserting Different Dashes

Excel supports several types of dashes. This tip describes those different types and explains how to enter them in a cell.

Discover More

Program Successfully in Excel! John Walkenbach's name is synonymous with excellence in deciphering complex technical topics. With this comprehensive guide, "Mr. Spreadsheet" shows how to maximize your Excel experience using professional spreadsheet application development tips from his own personal bookshelf. Check out Excel 2013 Power Programming with VBA today!

More ExcelTips (ribbon)

Get Rid of Web Stuff

When you copy information from a Web page and paste it into a worksheet, you can end up with more than you bargained for. ...

Discover More

Generating a Web Page

Want your worksheets to be available to others on the Internet? Excel provides a way you can save your data in HTML ...

Discover More

Special Characters In Hyperlinks

Do you use special characters (such as the pound sign) in your worksheet names? If so, you could run into problems ...

Discover More
Subscribe

FREE SERVICE: Get tips like this every week in ExcelTips, a free productivity newsletter. Enter your address and click "Subscribe."

View most recent newsletter.

Comments

If you would like to add an image to your comment (not an avatar, but an image to help in making the point of your comment), include the characters [{fig}] in your comment text. You’ll be prompted to upload your image when you submit the comment. Maximum image size is 6Mpixels. Images larger than 600px wide or 1000px tall will be reduced. Up to three images may be included in a comment. All images are subject to review. Commenting privileges may be curtailed if inappropriate images are posted.

What is five minus 4?

2018-04-12 09:54:34

amit

I solved this problem which occurred after installing Notepad++, which changes the html file registration. Verify that the String (Default) value of the "HKEY_CLASSES_ROOT \.html" key is "htmlfile" . If it's not "htmlfile", right-click (Default), select Modify, input htmlfile in the Value data box, and then select OK. This is done via Regedit so please be careful and export the registry key before modifying it.


2016-08-14 04:41:46

Bassam

To Ceerix & John van Dalen,

Try just setting the default browser, it might work for you.

It did for me. At least for now.


2016-08-14 04:33:23

Bassam

Thank you very much.

Setting the default browser (again) did work for me.

I really apreciate your input.


2015-08-13 13:57:53

Ceerix

"Run dialog box and enter GPEDIT.MSC into the dialog box, as the command to run. This displays the Group Policy Editor, where you can examine the policies on your system and figure out which one may be causing your problem."

It's a joke?

It's like open the registry with regedit.exe and you can examine the cause of your problem.


2015-04-27 15:35:30

John van Dalen

I tried GPEDIT.MSC. Response: "Windows cannot fine 'GEPDIT.MSC'. Make sure you typed...
(Win 8.1)


This Site

Got a version of Excel that uses the ribbon interface (Excel 2007 or later)? This site is for you! If you use an earlier version of Excel, visit our ExcelTips site focusing on the menu interface.

Newest Tips
Subscribe

FREE SERVICE: Get tips like this every week in ExcelTips, a free productivity newsletter. Enter your address and click "Subscribe."

(Your e-mail address is not shared with anyone, ever.)

View the most recent newsletter.