Please Note: This article is written for users of the following Microsoft Excel versions: 2007, 2010, 2013, 2016, 2019, and 2021. If you are using an earlier version (Excel 2003 or earlier), this tip may not work for you. For a version of this tip written specifically for earlier versions of Excel, click here: Can't Use Hyperlinks.

Can't Use Hyperlinks

Written by Allen Wyatt (last updated June 23, 2022)
This tip applies to Excel 2007, 2010, 2013, 2016, 2019, and 2021


1

Holly entered a hyperlink into her Excel worksheet tutorial for a computer class. It appears active, but when she clicks on it, a box appears that states the following: "This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator." Problem is, this is Holly's home computer; there is no administrator except her.

There could be a number of different reasons why this is happening. First of all, you should understand that there is an administrator for your home computer—it is you. In fact, most newer computers include two account logins automatically: one for you as administrator and one for you as user.

So, the first solution is to log out of your system and then log back in using the administrator account. Then display the Run dialog box and enter GPEDIT.MSC into the dialog box, as the command to run. This displays the Group Policy Editor, where you can examine the policies on your system and figure out which one may be causing your problem.

It is also possible that the problem is related to a conflict between browsers on your system. If you have multiple browsers installed, you may need to force Windows to recognize one of them as the "default" browser. Here's an easy way to do this if you are using earlier versions of Excel:

  1. Select Control Panel from the Start menu.
  2. Click Programs.
  3. Click Set Your Default Programs.
  4. In the Programs list, select the browser you want to be your default.
  5. Click Set this Program as Default.
  6. Click OK.

If you are using Excel 2016 or a later version, follow these instructions:

  1. Type "Control Panel" (without the quotes) in the search box.
  2. Click Programs.
  3. Click Default Programs.
  4. Click Set Your Default Programs. Windows displays the Default Apps window of Settings.
  5. In the Default Apps list, select the browser you want to be your default.
  6. Windows asks you to choose an app. Select the desired app from the list.
  7. Windows updates the selected browser as the default browser.

Restart your computer and check to see if the links now work. If they still don't work, you might check out some articles in the Microsoft Knowledge Base. These articles may be particularly helpful:

https://support.microsoft.com/?kbid=310049
https://support.microsoft.com/?kbid=216583

ExcelTips is your source for cost-effective Microsoft Excel training. This tip (8445) applies to Microsoft Excel 2007, 2010, 2013, 2016, 2019, and 2021. You can find a version of this tip for the older menu interface of Excel here: Can't Use Hyperlinks.

Author Bio

Allen Wyatt

With more than 50 non-fiction books and numerous magazine articles to his credit, Allen Wyatt is an internationally recognized author. He is president of Sharon Parq Associates, a computer and publishing services company. ...

MORE FROM ALLEN

Centering a Table

Left-justified tables are great for many document designs, but you may want instead to center a table between the margins ...

Discover More

Setting a VBA Variable from a Bookmark

Bookmarks are quite helpful in a document. You may want to transfer the contents of a bookmark into a macro variable in ...

Discover More

Changing Text Case Many Times

You can use the built-in Word shortcut to change the case of a text selection. You may have quite a few items in a ...

Discover More

Create Custom Apps with VBA! Discover how to extend the capabilities of Office 365 applications with VBA programming. Written in clear terms and understandable language, the book includes systematic tutorials and contains both intermediate and advanced content for experienced VB developers. Designed to be comprehensive, the book addresses not just one Office application, but the entire Office suite. Check out Mastering VBA for Microsoft Office 365 today!

More ExcelTips (ribbon)

Pasting HTML without Hyperlinks

Excel allows you to copy information from the web and paste it into a worksheet. Problem is, the pasting could take some ...

Discover More

Pulling Apart a URL

Excel provides a good number of worksheet functions that can help you pick apart text strings in various ways. In this ...

Discover More

Hyperlink Doesn't Match Cell Contents

When you add a hyperlink to a worksheet, over time and after doing a bunch of editing, what you see in the cell can get ...

Discover More
Subscribe

FREE SERVICE: Get tips like this every week in ExcelTips, a free productivity newsletter. Enter your address and click "Subscribe."

View most recent newsletter.

Comments

If you would like to add an image to your comment (not an avatar, but an image to help in making the point of your comment), include the characters [{fig}] (all 7 characters, in the sequence shown) in your comment text. You’ll be prompted to upload your image when you submit the comment. Maximum image size is 6Mpixels. Images larger than 600px wide or 1000px tall will be reduced. Up to three images may be included in a comment. All images are subject to review. Commenting privileges may be curtailed if inappropriate images are posted.

What is nine minus 1?

2022-06-23 10:01:12

JMJ

I had this same problem after cleaning a bit too vigorously: I totally deleted (in windows accessories) internet explorer. I thought it was no longer useful since the advent of Edge. Big mistake! Excel no longer recognized any hypertext link, either to a file or to the internet.


This Site

Got a version of Excel that uses the ribbon interface (Excel 2007 or later)? This site is for you! If you use an earlier version of Excel, visit our ExcelTips site focusing on the menu interface.

Newest Tips
Subscribe

FREE SERVICE: Get tips like this every week in ExcelTips, a free productivity newsletter. Enter your address and click "Subscribe."

(Your e-mail address is not shared with anyone, ever.)

View the most recent newsletter.