Excel Freezes when Removing Hyperlink

Written by Allen Wyatt (last updated October 9, 2021)
This tip applies to Excel 2007, 2010, 2013, 2016, 2019, and Excel in Microsoft 365


When Hans right-clicks a cell that contains a hyperlink (such as an e-mail address) and clicks Remove Hyperlink, Excel freezes and stops working. He's not added any new add-ins that might have caused this, so he is casting about for ideas that can help prevent this behavior.

The first thing to do is to try to figure out if the problem is being caused by Excel itself or by the workbook in which Hans is working. The easiest way to do this is two-fold: Open a different workbook and see if the problem is evident in it. Then, take the original workbook to a different system and see if the problem moves with the workbook.

If the problem seems to be only with the one workbook (both on your system and on the other system), then you know that there is something wrong with that workbook. In that case, check to see if the workbook contains any macros that may be causing the issue. If a macro isn't in play, then it is possible that the workbook is corrupted in some way. In that case, you'll want to refer to this resource prepared by Microsoft:

https://support.microsoft.com/en-gb/office/repairing-a-corrupted-workbook-7abfc44d-e9bf-4896-8899-bd10ef4d61ab

If the problem is with your system alone (the workbook works just fine on the other system and you have problems with hyperlinks in other workbooks), then you should consider repairing your installation of Excel. Microsoft provides the following info that will be helpful in this regard:

https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

If you don't want to repair Excel for some reason, you may want to consider simply turning off Excel's automatically converting URLs to hyperlinks. You can do that by following the steps in this tip:

https://excelribbon.tips.net/T8666

ExcelTips is your source for cost-effective Microsoft Excel training. This tip (11311) applies to Microsoft Excel 2007, 2010, 2013, 2016, 2019, and Excel in Microsoft 365.

Author Bio

Allen Wyatt

With more than 50 non-fiction books and numerous magazine articles to his credit, Allen Wyatt is an internationally recognized author. He is president of Sharon Parq Associates, a computer and publishing services company. ...

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